SNRI

(ICCEPE - 26) | Hybrid Event
27th - 28th November 2026 | Geneva, Switzerland

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+91 9344546233 | [email protected]

International Conference on Customer Experience and Personalization in E-Commerce
(ICCEPE - 26)

27th - 28th November 2026 Geneva, Switzerland (Hybrid Event)

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Call for Paper

The ICCEPE is committed to addressing global challenges through impactful research and sustainable solutions. It brings together researchers dedicated to advancing knowledge for societal benefit. Focusing on E-commerce, the conference promotes research aligned with global development goals and long-term sustainability. Authors are invited to submit papers addressing, but not limited to, the following areas:

  • Personalization strategies for online shoppers
  • Enhancing customer experience through technology
  • Role of customer feedback in e-commerce
  • User experience design for e-commerce platforms
  • Impact of loyalty programs on customer retention
  • Omnichannel customer experience strategies
  • Personalized marketing campaigns for e-commerce
  • Customer journey mapping in digital retail
  • Challenges in delivering personalized experiences
  • Utilizing AI for customer insights
  • Impact of social media on customer experience
  • Customer service excellence in e-commerce
  • Building brand loyalty in online shopping
  • Personalization and data privacy concerns
  • Role of community in customer engagement
  • Customer experience metrics for e-commerce
  • Innovations in customer support technologies
  • Cross-cultural considerations in customer experience
  • Future trends in e-commerce personalization
  • Case studies on successful customer engagement
Review & Publication

All submissions will be reviewed for their contribution to global impact and research quality. Accepted papers will be presented and considered for publication in reputed platforms.

Registration

Join participants from around the world by completing your registration and becoming part of a global research community.

Publication

Accepted papers will gain international exposure through conference presentations and publication opportunities.

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